Troubleshooting

The TV code does not work

• Codes expire after a few minutes. Ask the TV for a new one.
• Enter the code exactly as shown, for example ABCD-EFGH.
• Sign in on the link page with the same account you use on your other devices.

My Board is empty

• Check that you added at least one addon on the Setup page. Firup does not include any addons.
• Make sure the TV is signed in to the same account. It should appear under your devices on the account page.
• Close firup on the TV and open it again so it syncs.

An addon was refused

• The address must start with https://. Addresses that are files to install are not accepted.
• Copy the address again from the service that gave it to you. Firup adds the manifest part for you.
• If the service is offline, try again later.

Nothing matches when I press play

Your preset may be too strict, for example a size limit that is smaller than every file. Choose Balanced on the Setup page, or turn on Ask me when nothing matches. See Filters explained.

A change on the website is not on my device

Changes sync the next time the app opens. Close and reopen it. Settings that belong to one device, such as player paths, never sync.

I forgot my password

Choose Forgot password? on the sign-in page and we will email a reset link. Open it in the same browser you requested it from.

Still stuck

Email firup.support@gmail.com and tell us your device and what you saw.